Service Level Agreement

This Service Level Agreement (SLA) applies to you ("customer") if you currently hold an account with any of the Hosting services from Revolution Visual Arts (the "Services") and your account is current (i.e., not past due) with Revolution Visual Arts.

Revolution Visual Arts offers a monthly Uptime Guarantee of 99.9% (“Guarantee”) for the Hosted Services You purchase from Us. If We fail to meet this Guarantee, as solely determined by Us, due to an internal infrastructure or equipment failure, You will be eligible for a Service cycle prolongation for the time the Service was unreachable. The maximum Service cycle prolongation given may be one (1) month of free hosting. Downtime must be confirmed by a staff member of our Support Team.

As used herein, the term "Web Site Availability" means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the content of customer's Web site is available for access by third parties via HTTP and/or HTTPS, as measured by Revolution Visual Arts' hosting service provider.

We offer 99.9% Monthly Uptime Guarantee for HOSTING.
The first forty-five (45) minutes, i.e. 0.1%, of Service unavailability per month are not eligible.
If the Service has been up for less than 99.9% we'll offer a 1-day Service cycle prolongation for each hour the server has been down below this limit. Please note that all calculations are done only for 30 calendar days of the current calendar month.
For non-scheduled maintenance/downtime, we'll offer a 1-day Service cycle prolongation for each hour of downtime experienced.

Restriction and Limitation
Customer shall not receive any prolongation under this SLA in connection with any failure or deficiency of Web Site Availability caused by or associated with:

DDoS or similar attacks on Our servers.
Third-party software failure.
You maxing Your resource container.
Issues resulting from coding errors, page errors or omissions by You.
Interruptions caused by You from custom scripting, coding or the installation of third-party applications.
Malware/Hack code on your website injected through faulty Wordpress or Joomla plug-ins or any other outdated CMS software's.
Network conditions across the internet (outside of our network), such as between Your ISP and Our data center.
Firewall blocks/bans or local ISP network blocks.
Browser or DNS caching issues .
E-mail or Webmail delivery and transmission;
Issues with FTP, POP, IMAP, or SMTP customer access.
Scheduled maintenance and emergency maintenance and upgrades
Account suspended for TOS or AUP or FUP violations
Outages related to the reliability of certain programming environments.
Any other circumstances beyond our control or that are not reasonably foreseeable.
False SLA breaches reported as a result of outages or errors of any Revolution Visual Arts's measurement system.
Any act of God or force majeur which results in the failure of the service.

How to receive SLA prolongation?
In order to receive a SLA prolongation, customer must make a request by opening a ticket through our Support Center at your host dashboard or by contacting us at https://rvila.us/revo-chat/
Each request in connection with this SLA must include customer's account name (per customer's control panel login) and the dates and times of the unavailability of customer's Web site and must be received by Revolution Visual Arts within ten (10) business days after customer's Web Site was not available. If the unavailability is confirmed by Revolution Visual Arts, prolongation will be applied within two billing cycles after Revolution Visual Arts's receipt of customer's SLA prolongation request.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.revovisual.art/terms.html

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
https://www.revolutionvisual.arts
https://revovisual.art
302 Avenue M
Marble Falls, Texas 78654
United States
[email protected]
+1 (512) 853-0795
+1 (830) 220-8861

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